Privacy Policy

We collect information you provide directly: your name, company, email, phone, shipping address, and order details when you register an account or place an order. We also receive limited technical data automatically, including IP address, browser type, and pages visited, used for security and site improvement.

When you complete a purchase, payment card data is processed by our payment provider (Stripe). ORVEXAVET never stores full card numbers or CVV codes on its own servers.

We use the information we collect to:

• Process and ship orders, and provide order status updates
• Operate and maintain your account and authenticate your sessions
• Respond to customer service and technical support requests
• Prevent fraud and verify identity for high-value orders
• Comply with legal, tax, and regulatory obligations
• Improve product offerings, content, and site performance

We do not sell or rent your personal information. We share data only with service providers who help us operate the business (payment processing, shipping carriers, email delivery), each contractually bound to protect your data and use it solely for the purpose we specify. We may disclose information when required by law or to protect our rights and safety.

We use cookies and browser storage to keep you logged in, remember items in your cart, and remember your preferred region and currency. You may disable cookies in your browser, though parts of the checkout and account features may not function as intended.

We retain account and order information for as long as your account is active, plus the period required by tax and commercial law (typically 7–10 years after the last transaction). Anonymized analytics may be kept indefinitely.

You may request access to, correction of, or deletion of your personal information at any time by contacting orders@orvexavet.com. If you are located in the EU, UK, or another jurisdiction with comprehensive privacy law, you also have the right to data portability and to object to certain processing.

We use industry-standard measures including encrypted connections (TLS) and restricted internal access to protect your information. No system is perfectly secure; we will notify affected users of any confirmed breach of personal data without undue delay.

Our products and services are intended for commercial and professional agricultural use. We do not knowingly collect information from children under 16. If you believe we have collected such information, please contact us and we will promptly delete it.

We may update this policy from time to time. Material changes will be posted on this page with a revised "last updated" date. Continued use of the site after changes constitutes acceptance of the updated policy.

Questions about this Privacy Policy may be sent to orders@orvexavet.com or to our facility at 4800 Industrial Lane, Austin, TX 78745, United States.