Delivery & Shipping

In-stock items ship the next business day after order acceptance. Production and custom-imprinted items follow the lead time stated on the product page, counted from the business day after the order is accepted. Lead times are estimates based on current inventory and production capacity and are not guaranteed.

Orders are not accepted until we send an order confirmation or ship the goods, whichever occurs first. We are not liable for carrier delays, customs holds, weather, or other events outside our control.

Standard and expedited options are offered at checkout based on the destination and order weight:

• Ground — economical domestic ground service, 2–5 business days
• Expedited — 2-day domestic air service
• Freight — palletized bulk orders shipped common carrier with lift-gate on request
• International — tracked international air or consolidated courier service

Carrier is selected by ORVEXAVET based on service level, destination, and package characteristics. A specific carrier cannot be guaranteed, but every shipment is fully tracked.

Shipping rates are calculated at checkout from the destination, package weight, and selected service level. Rates for bulk or freight orders may be quoted separately after the order is placed; in those cases we confirm the freight charge before charging the card.

Free shipping promotions, where active, apply only to the qualifying service level and region and exclude freight, oversized, and international shipments unless stated.

We ship to the United States, Canada, the United Kingdom, Australia, South Africa, and across the EU and EEA. If your country is not listed at checkout, contact support@vet.orvexamed.com for a manual freight quote.

Rural, remote, and island destinations may require additional transit time and a remote-area surcharge passed through from the carrier. Agricultural and livestock facilities with limited access may require carrier rendezvous or will-call pickup.

A tracking number is emailed to the address on the order as soon as the package enters the carrier system. For freight shipments, a delivery appointment is arranged by the carrier with the contact on the order. Allow up to 24 hours for tracking to show movement after pickup.

International orders may be subject to import duties, taxes, and customs clearance fees assessed by the destination country. These charges are the recipient’s responsibility and are not included in the order total unless explicitly stated. We declare the true commercial value and an accurate description on all customs paperwork.

Customs clearance can add several business days to the quoted transit time. ORVEXAVET has no control over customs processing and cannot expedite it. If an international shipment is abandoned or refused at customs, the customer remains responsible for the product price and any return shipping charges incurred.

If a shipment does not arrive within the carrier’s quoted window, contact us with the order number and we will open a tracer with the carrier. If a package arrives damaged, retain all packaging and contents and report it within 7 days of delivery with photographs so we can file a carrier claim and arrange a replacement or refund.

Risk of loss passes to the buyer on hand-off to the carrier for standard shipments. For freight, risk passes on delivery to the receiving dock unless will-call pickup is arranged, in which case risk passes at the pickup counter.

You are responsible for providing a complete, deliverable shipping address including any suite, dock, or gate access details. Shipments returned to us for an incorrect or incomplete address are re-shipped at the customer’s expense. If an error on our part causes a misdirected shipment, we will re-ship at our cost.

Will-call pickup is available for orders collected directly from our facility with 24 hours’ notice. Payment must be cleared before pickup, and a photo ID matching the order contact is required at the counter. Contact support@vet.orvexamed.com to arrange a pickup window.

Questions about delivery or a shipment in transit can be sent to support@vet.orvexamed.com or by calling +46-7604235766 or +48 888 603 787 during business hours (Mon–Fri, 8am–5pm CET).