Return & Refund Policy

Standard stock items may be returned within 30 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility unless the return is due to our error or a product defect.

Items must be unused, in original packaging, and accompanied by proof of purchase. Items returned with heavy soil, animal contamination, or missing components may be refused or subject to a restocking fee.

The following products cannot be returned for hygiene or customization reasons:

• Custom-imprinted or numbered tags produced to your specification
• Tattoo ink and pre-mixed fluids once the seal is broken
• Bulk auction tags and disposable items once outer carton is opened
• Software or digital license keys once delivered

Email orders@orvexavet.com with your order number and the reason for return. We will reply with a Return Merchandise Authorization (RMA) number and the correct return address. Do not return items without an RMA; unauthorized returns may be refused at the dock.

Returns should be shipped to: ORVEXAVET Returns Department, 4800 Industrial Lane, Austin, TX 78745, United States. Please mark the RMA number clearly on the outside of the package.

Refunds are issued to the original payment method within 7 business days of receipt and inspection of the returned goods. Depending on your bank, the credit may take an additional 3–5 business days to appear. Original shipping charges are non-refundable except in cases of our error or product defect.

If your order arrives damaged or incorrectly filled contact us within 7 days of delivery with photos of the damage and the packing slip. We will arrange a replacement or refund at our cost, including return shipping where applicable. Do not dispose of damaged goods or packaging until the claim is resolved.

Products that fail under normal agricultural use within the warranty period posted on the product page are eligible for free replacement. Email orders@orvexavet.com with a description of the failure and, where possible, a photograph. Defective warranty claims are handled separately from standard returns and do not require the original packaging.

We do not offer direct exchanges. To change size, color, or model, please return the original item for a refund and place a new order for the desired product.

International customers are responsible for all return shipping, customs, and duty charges. Refunds are issued in the original currency and amount; exchange-rate fluctuations are the customer's responsibility. We recommend using a trackable carrier for international returns.

A 15% restocking fee may apply to returns of bulk-quantity orders (over 500 units) and to returns received in non-resalable condition. The fee, where applicable, is deducted from the refund amount before processing.

Questions about returns or refunds can be sent to orders@orvexavet.com or by calling +1 (800) 555-0100 during business hours (Mon–Fri, 8am–5pm CT).